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Policies
By placing an order, you are stating that you have read, understand and agree to the terms of the sale as stated on my
policy pages.
- All sales are final and no refunds will be given on any payments made.
- If ordering a reservation list piece, please note that depending on where in line you are, it may take weeks, months, or even years to receive your item.
- After you receive your piece you have 10 days to inspect it and contact me if you think there is a problem. For cast resins: if the piece is warped, sticky (bad batch from Smooth On) or has some serious issue that compromises the integrity of the resin that occurred during production, please reach out to us for a replacement. For 3D micro prints - if there is a glaring layer fault line or oozy/sticky area, please reach out to us for a replacement. Normally these defects do not leave the studio, but we are human and things can sometimes escape us or happen during shipping.
- If a cast resin was broken during shipping I will file an insurance claim with the carrier. Unfortunately for international orders, insurance is not an option as USPS does not insure the horse once it has left US soil.
- If a 3D print is broken, then we will replace the piece and ship it to you at no cost one time. If it breaks a second time, we ask you pay for shipping. International orders will have the option of a free replacement cast, but you will need to pay for shipping, regardless of it's an initial replacement or not. My micros are modified for durability and we pack them well so as to have extremely low breakage rates, but we cannot control how the shipping carriers handle our items once they leave our hands.
- After the inspection period: please understand that cast resin is a volatile medium and can go sticky at ANY TIME... from the day after being cast to years after being cast. There is just no way of knowing or predicting what resins will present a problem in the future. Because of that, I do not guarantee them.
- I cast in quality resin and you will receive a cleaned up cast. These are not prepped, but have had seams knocked down and small holes filled. They will require minimal sanding or possible fill work.
Shipping:
Domestic shipping is with UPS Ground, so please no PO Boxes unless you absolutely cannot receive packages through UPS. International, HI, and AK shipping will be via USPS with no insurance at exact cost plus the $5 packing material charge. USPS does not offer international insurance - once it leaves US soil insurance disappears. I do not ship to countries included in the Packaging Act like Germany or France. I will be happy to send to a third party who can then ship privately to you if you live in one of these countries.
Please keep in mind that I cannot be held responsible for the hundreds of hands these packages will go through. I make my very best effort to pack these pieces well enough to prevent breaking and damage, but stuff happens. And that stuff is out of my control. I am no longer liable for any piece once I have handed it to the carrier. That's what insurance claims are for and I will help you with providing any information you need to process an insurance claim.
Shipping to a Third Party (applies to unpainted resin sales only):
I will ship to third parties such as a finishing artist or a prepper. You need to send me the address of the person you want your resin shipped to when you order. Even if you think that I already have their address or the 3rd party is also getting the same resin. I have to record it on YOUR order, not theirs. I may not ship your resin and the 3rd party's resin together at the same time. Though your e-mail will be listed in FedEx's shipping notice for tracking purposes, you will need to be in contact with the 3rd party to ask them when the resin arrives. I am not responsible for it once it leaves me. If the 3rd party does not receive it, it is up to you and them to work it out and they will owe you for it.
If I do not have the address of the 3rd party when I am ready to ship your order, I will ship it to you. I cannot hold your resin here waiting for you to send me the address. That is why it is important that I have it right away and with your order. Please do not ask me to look up their address for your order.
About Those Slots You've Commissioned:
While I try my best to get pre-ordered resins out to customers as best as I'm able, this can sometimes take a while. I will not guaranty a resin will be shipped in time for your slot with a booked prepper or artist and you need to have a backup horse for that artist to work on should the allotted time frame come upon you before your piece has shipped from here.
Repairs:
I do not offer repair service work, strictly because I just don't have time. There are many amazing restoration artists out there who can do a quality job for you in a fraction of the time it would take me.
Customization:
Customization of resins sculpted by me is allowed so long as it matches the quality of the piece being worked on and it must be fully claimed as your own. Reproduction of derivatives of my work weather in part or in whole is strictly prohibited. Finished pieces (such as those painted or glazed) may not be altered, cast, or otherwise changed or duplicated in whole or in part.